YES
As a special launch offer, we are offering free shipping within all states of the USA for a limited time only.
For international shipping, we offer discounted express shipping that is calculated at checkout.
At time of dispatch, an email will be sent either from us our the freight provider with your tracking information. Please note that due to COVID-19 we are experiencing shipping delays due to increased demand on our logistics networks.
We work closely with our shipping partner to minimise the potential impact of delays through customs for our international customers.
We want all our customers to feel their best!
While that is in reach for most when using Bio-First™ products, they might not work for everyone.
If you are unsatisfied with your purchase for any reason, we offer a 100% money-back guarantee within 60 days—no questions asked (although we do value any product feedback!) This guarantee is available wherever you purchased your products.
Please email your request for a refund to hello@biodenovo.com.
All refund requests must be within sixty (60) days of the date your credit or debit card was charged. You agree to comply with all instructions provided by our customer service agents related to your refund.
Customs duties and sales taxes are non-refundable through Bio deNovo. However, you may be able to recover these by contacting your local customs bureau directly.
We're sorry to hear that you want to return your Bio-First Product.
As per our guarantee, please contact us at hello@biodenovo.com for instructions on how to return the product(s) your ordered.
We promise to get back to you as quick as we can, Monday to Friday.
Refunds will be processed once the refund process has been completed.
Refunds are processed back to the method of payment used when placing your original order (either PayPal or Credit Card).
PayPal refunds can be instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.
Please ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once they have been submitted.
Our customer service team will do their best to accommodate any changes however please be aware this is not always possible.
Please fill in the form at the top of this page and we will aim to respond quick as we can, Monday through Friday.
We always try to make sure our products are in stock and ready to deliver to you.
However, some products may be more popular than others.
If we do not have stock when you place your order, you will receive an email advising of estimated dispatch dates.
You can order and pay for products in advance, and we will deliver them to you when we replenish our stock.
We understand you may not wish to wait that long, in which case you can cancel the order before it is fulfilled.
We’ll happily refund you the order amount. Please contact us at hello@biodenovo.com we will aim to respond quick as we can, Monday through Friday.
If there's a will, there's a way. We ship from Grapevine, TX and will make every reasonable attempt to ship to you, wherever in the world you might be.
For all international shipping, the cost is born by you, the customer and we make sure that we are passing on only the shipping cost, at a discount if possible.
We can ship to PO Boxes and Parcel Lockers.
We use several carriers for your special delivery based on a number of factors including your location.
But don't worry - you don't have to do anything!
At the time of dispatch, we will send you a shipping confirmation email so you can track your package.
Our processing and dispatch process starts from the moment we get credit card authorisation and verification.
Once the order is accepted and the stock is available, we aim to process and dispatch your order as fast as humanly possible, Monday through Friday.
At the time of dispatch, we will send you a shipping confirmation email that includes your tracking information.
Shipping in the US takes anywhere from 1-7 business days.
Shipping international takes anywhere from 7-20 business days.
* Delivery estimates exclude warehouse processing times (normally 1-2 days). Delivery estimates are not guaranteed, especially with COVID-19 disrupting global logistics.
If you order is shipping to an incorrect address, please urgently email us at hello@biodenovo.com and we'll do our best to change the destination before the package ships. We cannot guarantee that we will be able to do this though.
Like it or not, delivery of our precious products cost money. We aim to soften that blow and where possible provide Free or heavily discounted and fixed rate shipping based on what our shipping provider charges us.
Be aware that international packages can be subject to additional duties and customs fees which are not calculated at check out. Bio deNovo has no control over these fees and will not assume responsibility.
Carriers and tracking information isn't always foolproof - it is not uncommon for a shipment to experience some delays when carriers are overwhelmed or for a carrier to mark an order delivered and not have it arrive until the next day.
We apologise for any trouble this may cause and if your order still hasn't arrived 48 hours after it was estimated and/or marked deliver, just email us at hello@biodenovo.com and we'll look into it.
Please ensure your order is correct prior to placing the order as we are limited in our ability to make changes to orders once they have been submitted.
Our awesome team will do their best to accommodate any changes; however please be aware that this is not always possible. To start that process, email us right away at hello@biodenovo.com.
We want all our customers to feel their best. While that is in reach for most when using Bio-First products, they might not work for everyone.
If you are unsatisfied with your purchase for any reason, we offer a 100% money-back guarantee withing 60 days - no questions asked (although we do value any product feedback please!). This guarantee is available wherever you purchased your products.
Please email your request for a refund to hello@biodenovo.com.
All refund requests must be within sixty (60) days of the date your credit card or debit card was charged. You agree to comply with all instructions provided by our awesome team related to your refund.
Prices are quoted in USD for all customers and any taxes, if applicable, are added at checkout.
Bio deNovo accepts all major credit cards or you can choose to pay through a third party payment gateway like Afterpay or Paypal.
When selecting PayPal you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to our website to complete the order.
For all purchases outside Australia, while the prices on the website are quoted in USD, the final payment will be converted to your local currency on your credit card statement. Bio deNovo provides no advice regarding customs charges, duties or other taxes and strongly encourages you to source this information prior to purchase. All prices are subject to change without notice.
Your credit card will be charged as soon as your order is accepted and processed.
Please ensure that the payment information you enter is correct and matches everything.
If the issues continues, please contact us at hello@biodenovo.com
We take your privacy seriously, and have a full Privacy Policy here that lets you know how we look after your information for you.
We regularly update or website and you can subscribe to our newsletter to receive this information.
Simply enter your code at checkout!
We only accommodate one promo code per order and it cannot be used with subscriptions nor redeemed for cash.
Offer is only valid for one delivery address.
If you've encountered 2 valid promo codes, please choose the one you want to use.
Offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code.
You can use a promo code along with free shipping when your order total meets our Free Shipping minimum as stated and applies to your shipping location.
Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate product code.
Yes you can.
We are working on it.
Yes, you can. They are designed for family use, by our family and have been crafted for 2 years and up.
We are unable to provide you with this advice. Please speak with your Doctor if you have a concern.
Yes, you can.
Please refer to each bottle for more details on expiry dates.
Please always follow storage instructions.
As many as you like. As nature intended.
Yes, they are.
Our Skin Health products are proudly manufactured in Australia and our Immune Support products are proudly manufactured in the US from both local and global ingredients sourced through sustainable supply chains.
Some of our products contain Manuka Honey UMF10+.
Absolutely not.
Yes, they really are. This is a cornerstone of our Living Care for you. The planet provides all that we require.
Please store in a cool dry place away from direct sunlight and follow storage instructions on individual products.
Please store in a cool dry place away from direct sunlight.
No, the rich colours of our products are all-natural.
Yes, they really are - that is what we are all about.
We source them from sustainable supply chains in places like Australia, New Zealand, South Africa, South Korea, America, Europe and the Middle East.
Yes, either is appropriate.
Delicious in a smoothie and equally as delectable in a warm drink.
The immune products should be used after 1 year of age (+) and once established on solids as they do have fruit juice concentrates and our Immune Support products have honey in them.
Yes! Our skin range is family friendly, perfect for all ages and safe for kids and babies. We suggest doing a skin patch test first to ensure no irritation occurs.
