Frequently Asked Questions

Get answers fast with our FAQs below, or alternatively please Live Chat or contact us. We would love to help.


Yes! For every US order over $50.

For all orders under $50, it is $7.95.

International shipping is free for orders over $119, and $25 for all other orders.

Read more on our Shipping page.

At time of dispatch, an email will be sent either from us or the freight provider with your tracking information.

We work closely with our shipping partner to minimise the potential impact of delays through customs for our international customers.

At the time of dispatch, we will send you a shipping confirmation email that includes your tracking information.

Shipping in the US takes anywhere from 1-7 business days.

Shipping international takes anywhere from 7-20 business days.

*Delivery estimates exclude warehouse processing times (normally 1-2 days). Delivery estimates are not guaranteed, especially with COVID-19 disrupting global logistics.

If there's a will, there's a way. We ship from Grapevine, TX and will make every reasonable attempt to ship to you, wherever in the world you might be.

For all international shipping, the cost is born by you, the customer and we make sure that we are passing on only the shipping cost, at a discount if possible.

We can ship to PO Boxes and Parcel Lockers.

We use several carriers for your special delivery based on a number of factors including your location.

But don't worry - you don't have to do anything!

At the time of dispatch, we will send you a shipping confirmation email so you can track your package.

Our processing and dispatch process starts from the moment we get credit card authorisation and verification.

Once the order is accepted and the stock is available, we aim to process and dispatch your order as fast as humanly possible, Monday through Friday.

If you order is shipping to an incorrect address, please urgently email us at and we'll do our best to change the destination before the package ships. We cannot guarantee that we will be able to do this though.

We aim to soften the cost of shipping where possible and provide free or heavily discounted and fixed rate shipping based on what our shipping provider charges us. 

Be aware that international packages can be subject to additional duties and customs fees which are not calculated at check out. Bio-First has no control over these fees and will not assume responsibility.

Carriers and tracking information isn't always foolproof - it is not uncommon for a shipment to experience some delays when carriers are overwhelmed or for a carrier to mark an order delivered and not have it arrive until the next day.

We apologise for any trouble this may cause and if your order still hasn't arrived 48 hours after it was estimated and/or marked deliver, please email us at and we'll look into it.

Refunds & Exchanges

Bio-First has a 60 Day Results Guarantee for any purchase.

Read more here >

Refunds will be processed once the refund process has been completed.

Refunds are processed back to the method of payment used when placing your original order.

Third party refunds (eg Paypal, Apple Pay etc) can be instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

We will do our very best to accommodate any changes, however we begin packing your order promptly once it's been submitted, so are limited in our ability to make changes.

To start that process, email us right away at

Pricing & Payments

Bio-First accepts all major credit cards or you can choose to pay through a third party payment gateway like Shop Pay, Afterpay or Paypal.

Available payment options will show at checkout.

When selecting a third party you will be directed to their site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to our website to complete the order.

Prices are quoted in USD for all customers, and the final payment will be converted to your local currency on your credit card statement.

Bio-First provides no advice regarding customs charges, duties or other taxes and strongly encourages you to source this information prior to purchase. All prices are subject to change without notice.

Any taxes, if applicable, are added at checkout.

Your credit card will be charged as soon as your order is accepted and processed.

Please double check that the payment information you enter is correct.

If the issues continues, please contact us at


We take your privacy seriously, and have a full Privacy Policy here that lets you know how we look after your information for you.

News & Special Offers

We regularly update our website and you can subscribe to our newsletter to receive this information.

To subscribe, scroll down to the bottom of any web page and sign up in the footer.

Awesome news! Simply enter your code on the Cart page when going through checkout.

We only accommodate one promo code per order and it cannot be used with subscriptions nor redeemed for cash.

Offer is only valid for one delivery address.

If you've encountered two valid promo codes, please choose the one you want to use.

Offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code.

You can use a promo code along with free shipping when your order total meets our Free Shipping minimum as stated and applies to your shipping location.

Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate product code.

Yes you can. Simply unsubscribe from marketing emails if you wish using the link at the bottom of every promotional email.

You will continue to receive important updates regarding your orders.

Referrals & Wholesale

Yes we do - visit our Affiliates page to sign-up.

Yes! Sign up to become an Affiliate. Click to learn more.

About our Natural Remedies

We are unable to provide you with this advice. Please speak with your Doctor if you have a concern.

Yes, you can, within the amounts recommended.

Please refer to each bottle for the Expiry Date.

Please always follow storage instructions.

If you're not sure what the expiry date of your product is, please contact us at

As many as you like. As nature intended.

Yes they are.

All our genuine natural remedies are manufactured in GMP facilities in Australia.

Some of our products contain Manuka Honey UMF10+. But a lot of our range is vegan.

Absolutely not.

Yes, they really are genuine natural remedies.

Please store in a cool dry place away from direct sunlight and follow storage instructions on individual products

Please store in a cool dry place away from direct sunlight.

No, the rich colours of our products are all-natural.

We source them from sustainable supply chains in places like Australia, New Zealand, South Africa, South Korea, America, Europe and the Middle East.

Yes, they are suitable for kids aged 2+.

Yes, they are suitable for kids. Visit our Remedy Finder for guidance (and a 15% discount!).

Our immune supplements are applicable from 2+.

UltraSensitive Skin Rescue Lotion is from newborn and up.

Self Heal Salve is 1+

Lip Sore Cream and Manuka Skin Saver are best for 2+

These are guidelines only, and it is at your discretion.

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The latest natural remedies research & insights

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